WhatsApp Integration
Send workflow-critical messages through WhatsApp.
WhatsApp integration helps you reach users where they are most responsive.
Why this matters
For many teams, WhatsApp gets faster responses than email for confirmations, reminders, and escalations.
What you can do
- Send booking confirmations and reminders.
- Notify teams about approvals, assignments, or escalations.
- Trigger messages from app events and scheduled tasks.
Step-by-step guide
- Connect your WhatsApp provider in AgentQ.
- Define approved templates for each workflow.
- Map triggers to business events and schedules.
- Test in staging with real numbers and sample records.
- Monitor delivery and retry behavior.
Example
Booking confirmation message:
Hi {{customer_name}}, your appointment for {{service_name}} is confirmed on {{appointment_time}}. Reply HELP if you need support.
Use cases:
- New booking confirmation
- Reminder before appointment
- Missed follow-up escalation to staff
Tips
- Keep messages short and clear.
- Include actionable context like date, time, and next step.
- Respect local communication and consent requirements.
Common issues
- Template approval delays from provider.
- Missing dynamic variables causing broken messages.
- Sending too many reminders and reducing response quality.
Failure playbook
-
Symptom: Messages are not delivered.
Likely cause: template approval pending or provider policy block.
Action: verify template status and destination number format, then retry with a test template.
Escalate: use Dev Assist if business-critical messages are delayed. -
Symptom: Message content is broken or blank.
Likely cause: missing or mismatched template variables.
Action: confirm field mapping and test with sample records.
Escalate: raise a request with screenshot and sample payload if mismatch persists.